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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alice Bishop

Alice Bishop

September 18, 2024

5  out of  5
rating by Alice Bishop
"We recently had some property insured here put into a Trust. I called the agency as we live out of state. Debbie told me to send her a copy of the new Deed and she would make the changes to our State Farm policy. Her sharp eyes and attention to detail saved us from a lot of legal problems down the road. She noticed that the Deed stated our house was in Madison County- it is in TUSCALOOSA county. Not the attorneys or us or anyone else who read this document noticed it. We got it corrected and all is well. I am so grateful to Debbie and thankful for her help!!!"
We responded:
"Alice, thank you for the review. This is great. I am so happy Debbie caught this for you. Debbie is very thorough and meticulous when helping customers so I'm not surprised she was able to help. Again, thanks for taking the time to send the review and have a great day!"
Profile photo of Ann Smith

Ann Smith

September 13, 2024

5  out of  5
rating by Ann Smith
"I have had nothing but great experience with Frank Bonner and staff. We have been working with me for a number of years. Debbie Jankowski has gone above and beyond to assist me in so many ways over the years. She is the best! She's held my hand through some difficult times (a head-on total loss collision; deer damage to my vehicle; and handling my elderly mom's insurance needs). Everyone there is kind and makes you feel important!"
We responded:
"Ann, thanks for the kind words. As you know, Debbie is great and is a big part of our office. I will make sure she sees your review. Hope you are all doing well. Thanks again for trusting our office with your insurance needs. Have a great weekend. Frank"
Profile photo of Marchelle Duncan

Marchelle Duncan

September 12, 2024

5  out of  5
rating by Marchelle Duncan
"I absolutely love talking to my State Farm agent Asha at Frank Bonner State Farm (Tuscaloosa location). She is a great listener,a terrific and wonderful help to me and my family. It’s almost as if she knows exactly what I need before I can fully explain it to her sometimes and I just love it.She answers all my questions,goes in great detail on explaining everything to me and is very knowledgeable about her job and always gives me top notch customer service each and every time…Thank you again Asha and State Farm if you’re reading this, I appreciate you..♥️………M. Duncan"
We responded:
"Marchelle, thank you for the kind words. Asha is great and major part of our team in the office. We all try to do exactly what you described in your comments. I will be sure to share your comments with her. Thanks for sharing and let us know if we how we can help. Frank"
Profile photo of Caroline Hughes

Caroline Hughes

August 2, 2024

5  out of  5
rating by Caroline Hughes
"Five+ stars! This is the second year I've called Debbie at Frank Bonner's office last minute to set up renter's insurance for our BAMA student. She responds lightning fast and makes the process so EASY. I originally discovered Debbie/Frank Bonner State Farm through the University Alabama Parent FB group - loads of parents reco'd them."
We responded:
"Caroline, thank you for the great review. Debbie does an excellent job for her customers and really enjoys working with the students when they come to UA. Have a great weekend! "
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Shawna Miller

July 27, 2024

5  out of  5
rating by Shawna Miller
"Wonderful staff to work with - Debbie is incredibly helpful and makes the process easy for a parent that is 600+ miles away from their student."
We responded:
"Shawna, thank you for the kind words. Debbie does a great job helping our customers. Always let us know if we can help with anything. "
Profile photo of Barbara Witherspoon

Barbara Witherspoon

June 18, 2024

5  out of  5
rating by Barbara Witherspoon
"I Barbara Williams came into State Farm today 6/17/2024 to add another car on my insurance. Asha Holiday helped me with everything I needed. She was very pleasant and polite.She answered all my questions and concerns. She made sure I got all my discounts and my payment date remained the same.Asha showed me great customer service. Thank you Asha!!!!"
We responded:
"Thank you Barbara for the kind words. Asha is a great part of the team her in our office. She puts customer needs and understanding first and does a great job with all of our customers. Thank you again for taking the time to leave a review. As always, let us know if we can help in any way. "
Profile photo of Dominique James

Dominique James

May 16, 2024

5  out of  5
rating by Dominique James
"Asha went above and beyond the very 1st day we where in contact! Better deal on car and renters insurance, I even texted her on a weekend about adding another car and she responded right back even tho she was off, I contact her this morning with a question she got it changed right then she is excellent in her job!!!"
We responded:
"Dominique, thank you for the positive feedback on Asha. We are proud and excited that Asha is part of our team. Thank you for letting our office help with your insurance needs and let us know if we can help in any way."
Profile photo of Phyllis Robinson

Phyllis Robinson

April 18, 2024

5  out of  5
rating by Phyllis Robinson
"Thank to Asha Holiday for her support to help me get the best auto and home insurance. She is a outstanding, amazing person. A great listener and she has so much patient and respect for you. Thank you Asha"
We responded:
"Phyllis, thank you for the kind words about Asha. We love Asha, she does a wonderful job putting our customers needs first. Please let us know if we can help in any way. Have a great day!"
Profile photo of Windy Newbro

Windy Newbro

March 27, 2024

5  out of  5
rating by Windy Newbro
""Exceptional service! Attentive and efficient insurance agent. Highly recommended!""
We responded:
"Thanks Windy, we appreciate your kind words. Have a great day!"
Profile photo of Jennifer Keller

Jennifer Keller

March 4, 2024

5  out of  5
rating by Jennifer Keller
"Frank and his employees are the epitome of State Farm’s ‘Good Neighbor’ mantra. Frank and Pattie show genuine interest in building lasting relationships and invest an inordinate amount of time getting to know their clients to fully understand their financial needs. I have never felt pressured to purchase unnecessary products. They are extremely knowledgeable, always kind and professional and have proven to be available whenever called upon for advice or assistance."
We responded:
"Jennifer, thank you for the review on our office. Our philosophy is to always put the customer first in all of our interactions. I am glad to hear that you have experienced that in your dealings with our team. "
Profile photo of Allison Olson

Allison Olson

February 21, 2024

5  out of  5
rating by Allison Olson
"We’ve been customers of State Farm for many years. We’ve always received the very best service. The staff is always friendly, understanding and accommodating to our needs."
We responded:
"Thank you Allison, our team is the best at helping put our customers first. Have a great week. "
Profile photo of Laura Taylor

Laura Taylor

February 21, 2024

5  out of  5
rating by Laura Taylor
"Frank Bonner has been great to us! He’s on the job, fast and efficient. Couldn’t recommend anyone else."
We responded:
"Thank you Laura! We work to put our customers needs first. Have a great week. "
Profile photo of Carol Hollyhand

Carol Hollyhand

February 16, 2024

5  out of  5
rating by Carol Hollyhand
"Frank Bonner and his staff are always so helpful to me!"
We responded:
"Thank you Carol. We strive to give the best customer service in town and our team does a great job. Thanks for the kind words and have a great week."
Profile photo of Christina Graham

Christina Graham

February 16, 2024

5  out of  5
rating by Christina Graham
"If you have to make a claim, this is the agency you’ll want in your corner. They managed to get me a more realistic amount when an adjuster gave a very poor estimate. They also clearly communicate changes to consider for your policies and help you understand implications as well as cost of current policy versus future state policy."
We responded:
"Thanks Christina! We do our best to work with our claim partners to make sure our customers are able to recover from an unexpected loss. Have a great weekend!"
Profile photo of Diane Denise Royal

Diane Denise Royal

February 14, 2024

5  out of  5
rating by Diane Denise Royal
"Thanks to Pattie and Asha for their assistance outstanding support to get better home insurance."
We responded:
"Thanks Diane, Pattie and Asha are both great with helping customers. Have a great day!"
Profile photo of Cassie Thompson

Cassie Thompson

February 14, 2024

5  out of  5
rating by Cassie Thompson
"I have been with State Farm for I know over 10 years or more and the employees there are Awesome. I have several coverages and I truly satisfied."
We responded:
"Thank you Cassie. Our team in the office is great at helping customers find the coverage they need. Have a great week!"
Profile photo of Rosa Ruston

Rosa Ruston

February 14, 2024

5  out of  5
rating by Rosa Ruston
"This State Farm was and is representing the state of Alabama well, we are very very pleased, they took care of us right away, this is what I call a sweet welcome to Alabama , Thanks to Asha"
We responded:
"Thank you for the kind words Rosa. Asha does a great job helping people get the coverage they need. Let us know if we can help in any way. "
Profile photo of Michele Brewer

Michele Brewer

February 8, 2024

5  out of  5
rating by Michele Brewer
"Everytime I call they are always there to answer all my questions and help in any way and do it with a great attitude. Jennifer is a great help and Debbie as well. Great customer service!"
We responded:
"Thank you Michele! You are correct, both Debbie and Jennifer are great members of our team. I hope you have a great weekend!"
Profile photo of Jay Sanders

Jay Sanders

February 7, 2024

5  out of  5
rating by Jay Sanders
"Great people! Great help!"
We responded:
"Thank you Dr. Sanders! I'm glad Pattie was able to help you yesterday. Have a great weekend."
Profile photo of Jared Gibson

Jared Gibson

February 7, 2024

5  out of  5
rating by Jared Gibson
"If you are looking for a honest and helpful agent work with Asha Holiday! She is great! I am a college student and she helped me through the insurance process and informed me on special offers that I qualified for. As a male under the age of 25 insurance can be EXPENSIVE! She helped me create a personalized and affordable policy. I will definitely be renewing!"
We responded:
"Thank you Jared! We love Asha, she is doing a great job and I am very happy she was able to help you. Have a great weekend!"
Profile photo of marion williams

marion williams

November 29, 2023

5  out of  5
rating by marion williams
"I was referred by family member, process was speedy and easy, and saved on auto insurance!"
Profile photo of Rob Phillips

Rob Phillips

August 11, 2023

5  out of  5
rating by Rob Phillips
"After seeing a referral, have had an absolutely great experience working with Debbie to handle our family's complex car and renter insurance needs. Highly recommend!"
We responded:
"Rob, thanks for the kind words for the office and Debbie in particular. Debbie is great with customers and a huge asset to our office. Thanks again for the review and please let us know if we can help in any way. Frank"
Profile photo of J S

J S

August 9, 2023

5  out of  5
rating by J S
"Very satisfied Insured my car through this agency and had some issues registering my car for my daughter at the DMV, JAN JANKOWSKI, helped out tremendously in getting all the appropriate documentation submitted and figured out. Best customer service I have experienced in a long time, (seeing that companies no longer support this aspect)"
We responded:
"Thank you so much for the review and comments on Debbie's service. Debbie does a great job helping our customers every day, she is a huge asset to the office. We appreciate your letting us help you with your insurance and hope you will call us if we can ever answer questions or help with something else. Have a great day!"
Profile photo of Elizabeth Franz

Elizabeth Franz

August 9, 2023

5  out of  5
rating by Elizabeth Franz
"Quick, easy and good value."
We responded:
"Thank you for your review. We appreciate your feedback and are always available to help if you have questions. Have a great day!"
Profile photo of Devan H

Devan H

July 22, 2023

5  out of  5
rating by Devan H
"Best prices in town & amazing staff!"
We responded:
"Devan, thank you for your review. I'm sorry it has taken me so long to respond. Your feedback is much appreciated . If we can ever help with anything or answer questions please don't hesitate to reach out. Have a great day!"